Improve Operations With Customer Involvement

Mindshare Technologies is the leading provider of real-time, automated customer feedback and employee engagement solutions, deployable at any or all enterprise touch points (moments of truth.) Our business monitoring tools help companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Mindshare's proprietary survey and incisive reporting technology captures the voice of the customer in real-time, when it’s relevant, rather than relying on time-consuming tracking studies, expensive market research, or shot-in-the-dark mystery shoppers. Clients use our analysis to immediately improve customer satisfaction and employee satisfaction, and to deepen consumer loyalty.

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Mindshare’s tools gather continuous real-time feedback, transforming it into actionable business intelligence. As a hosted system, Mindshare is affordable and flexible, providing automated surveys and reports tailored to each company’s specific needs. Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM*) solutions. We specialize in large multi-unit organizations, including those with multiple hierarchies. Mindshare collects customer satisfaction surveys and employee satisfaction surveys from 73 countries, in 19 languages, for clients in more than 25 different industries, including travel, hospitality, restaurant, QSR, financial, home services, salon, automotive, call centers, and retail. Clients range from small regional chains to multinational Fortune 100 corporations.
* EFM is consolidating and managing feedback from all sources. EFM helps you understand your relationships with customers, employees, partners, suppliers, and others, and their impact on your business.
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