Retail

"What if?"

What if you could ensure that your associates were consistently upselling and cross selling products at the point of sale? Would it help you increase your average transaction size? What if you could make sure your sales associates were more attentive in checking back with customers in the dressing rooms? Would that impact your revenue?

Better data. Better results
With Mindshare, you can turn every customer into a "secret shopper." Our operational data helps you zero in on precisely what customers like and don't like so you can modify your plan-o-grams accordingly, change cross sell and upsell programs, even introduce trials and other promotions. If you're trying to sell add-on products, like hair care products in a salon, or scarfs in a clothing store, Mindshare can provide the data that helps you track results of the program down to each individual store and employee.

Get to the Point
If you run a retail store, you're probably concerned about whether your in-store reps are cross trained on a variety of products or services so they can effectively meet the needs of your customers. Mindshare helps you know precisely where you need to train and improve employee competence. For example, in a wireless phone store, your employees might score high for new activations but low for service visits. Mindshare helps you know where to focus your improvements.

Unified Experience
If you're a multi-channel retailer offering products at a store, online, and over-the-phone, you may be struggling to provide your customers with a unified service experience. Mindshare can provide you with a single point of feedback across all channels to make sure the customer experience isn't disjointed and that your brand value is consistent.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business-up to the minute.

Find Out More
With Mindshare, you can make sure that no one leaves your store or your website disappointed. So begin tracking your customers' experiences today. You'll discover precisely what you need to do to keep them coming back season after season.