Automotive

What you measure you can improve

How many times do your customers have to come back before you get it right? Are you able to solve their problem on the first visit? Do you have repeat customers or only first time customers? Mindshare helps you measure your service quality in real time; and what you measure you can actually improve.

Learn fast. Act fast
Let Mindshare be your "second pair of eyes." Listen to their precise feedback, in their own words, via Mindshare's voice capture tool. Respond immediately after something's happened in your dealership or your service bay. Look like a hero when you call a disappointed customer back and apologize directly and ask how you can make it right. You'll have a greater chance of winning back a disgruntled client.

Action leads to Satisfaction
Mindshare can document the time taken to call a customer on a call back request. When your customer says, "I'd like to have a manager to call me back about my oil change," our system automatically tells you who responded and when. This way you can begin to monitor and improve your response times, keep managers accountable, and win over customers with action.

Continual improvement
With Mindshare, you can finally track customer satisfaction and then actually take steps to improve it. You receive a continual feed of live data from actual satisfaction surveys in a reporting format you dictate. Real-time feedback is the most actionable and often means the difference of keeping or losing a customer. When someone has a bad experience, you can immediately respond and bring them back.

Turn feedback into revenue
With Mindshare, you can offer a "Bounce Back" coupon for taking a Mindshare survey, encouraging your customer return and spend additional money with a coupon. Our results show that when customers were given a $10 coupon incentive to come back, they typically spent at least $40-$50 on their return visit.

Get it right the first time
We know that when a customer has to return because their problem wasn't fixed or they were charged a fee that differed from their expectation, you lose money and customers. Use Mindshare to determine what you need to do to fix things right the first time, so your customers don't have to come back again for the same issue.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business – up to the minute.

Find Out More
With Mindshare, you can make sure that no one leaves your shop disappointed. So begin tracking your customers' experiences today. You'll discover precisely what you can to do to keep them coming back around the track time and time again.