Contact Center

Pressing Issues

Struggling to keep consistent quality in your contact center when your agents are always turning over? Trying to resolve more issues on the first call to improve your efficiency and keep your customers loyal?

Learn In Real Time
With Mindshare you can measure your employee performance continuously and find opportunities in real time to jump in and coach them. They'll appreciate the immediate feedback and feel better about their work. And you'll help all your agents handle calls in the same quality manner—even when they're new to your center. As for handling issues on the first call, you'll be able to determine what actually drives customers to call back multiple times.

How It Works
Use Mindshare's phone and online surveys to gather specific input from your customers, down to their interaction with individual agents. Monitor feedback in real time and set up triggers to alert you on specific incidents. Then act on your knowledge instantly.

Impacting Your Business
Armed with valuable customer information, you can bring new agents up to speed quicker, address trouble areas precisely, and improve service consistency. In addition, if your agents are cross selling other products, Mindshare can ask if your customers were offered any additional products.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your call center—up to the minute.

Find Out More
Discover what so many other call centers are learning: how to understand your customers' issues before they're problems, so you can improve your operations every day. Give us a call to learn more 1-800-634-5407