Hotel and Lodging

Understand Your Guest Experience

Whether your guests are making room reservations, dining in your hotel restaurant, or training teams in your meeting space, Mindshare will help you track their satisfaction with virtually every aspect of your hotel. If you're interested in discovering how your employees are performing, as well as the quality of your service, Mindshare will help you truly understand the experience your guests are having at your property.

Keep Pace With Your Guests
Now you can eliminate the hassles and time lag of mail-back coupons and the expense of mystery shoppers by simply asking guests what they think, while they're interacting with you. Mindshare understands that your transient audience is difficult to catch for feedback. So we've developed a technology that's flexible and easy to use, so you can get more input from your guests.

Continuous Feedback
Whether it's input from the meeting planner for a large group event, or simply a hotel guest who stayed the night in one of your rooms, Mindshare will present you with a continuous, real time flow of feedback that you can act on immediately. And the technology allows for specific qualitative comments so you can respond to guest input with confidence and precision.

Get A Clear Picture
Lodging companies around the globe rely on Mindshare to track every touch point of their guests' experiences - from the initial reservation call, to the stay, to guest services. Track satisfaction with such services as: three-meal restaurants, fine dining, room service, bars and lounges, concierge lounge, and the front desk. Mindshare can help you get more specific feedback in more areas than any other methodology.

Every Aspect of Your Facility
Measure: 1) loyalty, including overall satisfaction, likelihood of a return, likelihood to recommend a friend; 2) product, including quality and taste, accuracy of billing, satisfaction with amenities; 3) service, including front desk greeting, wait time, attentiveness of the staff; and 4) environment, including cleanliness, atmosphere, and comfort. And track all the data online with a simple dashboard.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business - up to the minute.

Find Out More
With Mindshare, you can make sure that no one leaves your venue disappointed. So begin tracking your customers' experiences today. You'll discover precisely what you can do to keep them coming back for an encore.