Salon

We know Salons

How do your employees behave when the boss isn't around? Tired of hearing issues through the company grapevine but never knowing whether they're real or perceived? Wondering which issues are truly customer complaints and which are stylist complaints in disguise? Curious how to consistently upsell additional products and services within your salons? Mindshare can help and has done so for hundreds of salons around the country.

Stop the hearsay
Everyone's busy. No one likes to share bad news. You can't stand over your employees seven days a week. So let your customers do your monitoring for you. They'll tell you exactly how they feel. And with our easy-to-use online and phone survey tools, you will know exactly who is performing and who isn't. No more hearsay; just facts and data on which to base informed decisions.

Case: Get specific input
One customer complained that the hair dressers were speaking to each other in a foreign language while she was getting her haircut and she felt uncomfortable because she didn't know if they were talking about her. The store owner was not only able to address the problem with specific direction to his employees, but he was also able to reference direct customer comments instead of citing his own biased opinions.

Simple solution that gets results
You don't have time for building reports and wading through data. Mindshare can custom design your reports to focus on the way you need to track your salon. Using 2-3 simple reports, you can have access to all the information you need to make informed decisions.

See problems quickly
We all know that people can behave differently when the boss is around. But how do they treat your customers when you're not there? Do the stylists cut hair the way they want to cut it, despite customer's requests? Are your stylists too busy talking to each other to pay attention to what the client is saying? Again, Mindshare can alert you to these issues, down to the individual stylist, so you can address the problem quickly and precisely.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business-up to the minute.

Find Out More
With Mindshare, you can make sure that no one leaves your salon disappointed. So begin tracking your customers' experiences today. You'll discover precisely what you can to do to keep them coming back for month after month.