Telecom

How do You Know?

Whether working with consumers or businesses, understanding what satisfies your customers means the difference between success and failure. How do you know your phone agents are solving problems? How do you insure your sales teams at your retail stores are hitting the mark? How do you stay abreast of the needs of your large corporate customers given that so much rides on the relationship?

Ask How Your Customers Are Doing
Mindshare can help you monitor customer interactions in real time right down to an individual employee at a retail center or within your call center. Given the wide array of services you provide, it's critical that your sales people match the right service to the right customer. With Mindshare's easy-to-use phone and online surveys, you can ensure that front-line sales associates are recommending the right product or service for each customer.

B2B Application
When it comes to business-to-business accounts, your corporate customers can be very demanding. Make sure your sales and service teams are giving them what they need, consistently. Want to avoid a crisis or other unfortunate surprises? Then don't wait for a crisis to happen. Learn about your corporate customers' issues every day so that you can proactively address them. Mindshare's unique feedback system helps you make certain your corporate clients are being sold and serviced properly.

How It Works
Simply provide your customers with the opportunity to take a brief phone or online survey after their experience with your company. This can happen by means of printed invitation with an offer at the end of a customer's receipt, an automated invitation following the end of a call center experience, or by an outbound phone call. Any way you choose, your customer will be able to provide necessary feedback, even comments and suggestions, which get aggregated in real time, so you can improve your operation continuously and with unprecedented precision.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your call center—up to the minute.

Learn More
Mindshare lets you monitor what really happening at all your customer touch points, so you can address issues before they become problems and stay ahead of the competition.