Travel

We understand your pain

Trying to get your reservations agents to sell more trips on the first call? Perhaps you're concerned with the consistency of the service each location delivers? Mindshare can help you deliver more consistent responses and track and resolve the problems faster and more precisely than almost any other method.

Case: Travel Agency
A travel company wanted to make sure their agents were offering to book tickets on the first call so customers didn't need to call back again. They needed to improve front-line consistency across each individual agent. With Mindshare, the company is tracking responses down to the individual agent level by asking customers whether the agent offered to book their trip for them on the call.

Marketing Research
In addition to tracking operational data on who is performing well and who's not, every fourth caller gets a market-oriented survey zeroing in on how their brand is perceived, which allows them to build a statistically significant database to answer branding and research oriented questions.

Learn from others
With Mindshare you gain access to data you've never had before. And what's more, Mindshare can tell you how your scores compare to similar businesses and business sectors, so you can create an index of how you're doing relative to the industry. Mindshare will even help you interpret your data and see trends that you may have missed.

What's most important?
Monitoring operations is a daily need. Improving operations is also a daily task. The most important two questions to ask are "Would you recommend us?" and "Was everything OK with our service?"

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business – up to the minute.

Find Out More
With Mindshare, you can make sure that no one who experiences your service leaves disappointed. So begin tracking your customers' experiences today. You'll discover precisely what you can to do to keep them coming back for more.