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Mindshare President, Richard D. Hanks, Interviewed on Fox Business Channel

Hanks points out importance of customer service during an economic downturn

April 3, 2008

Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview below.



About Mindshare Technologies
Mindshare helps companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention.  Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM) solutions.  Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. As a hosted system, Mindshare is affordable and flexible, providing automated surveys and reports tailored to each client’s specific needs.  The reports are web-accessible 24/7 or by scheduled email delivery.  Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations. For information, visit www.mshare.net.