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Mindshare President, Richard D. Hanks, Interviewed on Fox Business Channel

Hanks points out importance of customer service during an economic downturn

April 3, 2008

Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview below.


About Mindshare Technologies
Mindshare Technologies' business monitoring tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive enterprise reporting. With Mindshare, companies can determine the type of information they collect, who can access it, and how it's reported. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit individual needs. The reports are web-accessible 24/7 or by timed email delivery. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations. For information, visit www.mshare.net.