John Hendrie, Principle of Hospitality Performance, a full service Hospitality Consultancy, recently announced a professional relationship with Mindshare Technologies, a leader in reporting on the Customer/Guest Experience. As Hendrie stated, 'Every contact "touch point" is an opportunity to gather "feedback". In this volatile economy, you must retain your current Customers and Guests. Information needs to be timely, valid, actionable and constant. Without this "feedback", you simply will not be competitive.'

Mindshare assists clients in industries like retail, food, and lodging to provide them with automated surveys that improve Operations through Customer Involvement. Their survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive enterprise reporting.

Leading Hotels, Restaurants, Rental Cars and Call Centers use Mindshare on a global basis to advance their operational performance. The company collects 40,000 surveys daily, representing feedback from 73 countries in 19 languages. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit individual needs.

As Hendrie noted, we know measuring customer satisfaction and employee performance drives revenues and profits. Continuous measurement helps Management minimize weaknesses, emphasize strengths, engender customer and employee loyalty, and boost repeat business - resulting in improved sales, productivity, and profitability. It is all about the Customer Experience!

CONTACT INFORMATION

Erich Dietz
ecdietz@mshare.net
801-743-7557
www.mshare.net

John R. Hendrie
jrhendrie@aol.com
978-346-4387
www.hospitalityperformance.com

About Mindshare Technologies
Mindshare helps companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. As a hosted system, Mindshare is affordable and flexible, providing automated surveys and reports tailored to each client’s specific needs. The reports are web-accessible 24/7 or by scheduled email delivery. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations. For information, visit www.mshare.net.