Call Center Supervisor

Mindshare Call Center Supervisor™

Wonder what your $9-per-hour employees are saying to your customers? If you're like most call centers, you have a steady stream of employees willing to help you. But are they willing and able? How do you maintain consistent quality when your agents are constantly turning over and new ones are joining the front line weekly? Are you trying to resolve more issues on the first call?

Our Mindshare Call Center Supervisor™ solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. And you'll help all your agents handle calls in the same quality manner—even when they're new to your center. As for handling issues on the first call, you'll be able to determine what drives customers to call back, and address those issues first.

We know that your call center agents have to respond to customers and represent your company appropriately. These frontline "ambassadors" represent your single most important customer touch point. You don't want to leave anything to chance. You don't want to have to retrain bad habits. How do you empower your agents and yet still enforce your company's quality?

As part of Call Center Supervisor, you have access to phone and online surveys to gather specific input from your customers' experiences, down to individual agents. You can monitor this feedback in real time and set up triggers that alert you regarding specific incidents. Then you can act on your knowledge instantly when it matters.

Armed with this newfound, valuable customer information, you can bring your new agents up to speed quicker, address trouble areas precisely, and improve the consistency of your service. In addition, if your agents are cross selling other products, Mindshare can ask if your customers were offered any additional products.

Few companies truly understand the pressures and complexities of your call center world like Mindshare does. Learn more about Call Center Supervisor.

Contact us today: Send us an email at or call (800) 634-5407