Employee & Customer Feedback Products

Our Automated Survey Technology Turns Customers into Instructors & Management into Students

Mindshare's survey and reporting tools help companies improve operational excellence and minimize customer attrition through customer involvement. With Mindshare's solutions, you have the ability to continually monitor the quality of your customer service and employee satisfaction and act on that feedback to improve relationships and grow your business. Organizations worldwide use our survey and reporting solutions to increase loyalty and aid in critical business decisions.

Mindshare is:

• phone or web activated
• customer-driven
• an automated feedback system
• easy to implement, no hardware or software to install
• the actual customer experience

How it works:
Mindshare's proprietary automated survey technology captures customer feedback in real-time and immediately transforms it into actionable intelligence. Shortly after their purchase or service experience, customers respond to a short survey using their touch-tone phone or a web browser. Reports can be pre-scheduled for automatic email delivery, and/or accessed 24/7 dynamically through the web. Customer voice or text comments can also be captured and played back from a web browser. Reports are updated immediately so that management can incorporate customer insights directly into their operations. Levels of management access reports targeted to their level of responsibility. Automatically triggered alerts inform of out-of-range responses. Incident management tools hold unit managers accountable for follow-up and recovery.

Why technology is important:
Mindshare's application and reporting engines were purpose-built. They were built, at a multi-million dollar cost, to do exactly what they are used for. Other surveys vendors use antiquated IVR technology (think of a large answering machine or phone switch) that has been "tweaked" to take surveys. The agility of Mindshare's technology allows for rapid tailoring of surveys, reporting, and delivery "on the fly" without having to consult with technical engineers. The automated system is dynamic, flexible and very accessible. Mindshare's next-generation phone and web technology is significantly more cost effective than other customer feedback methods… such as mystery shopping, antiquated IVR systems, and comment cards.