Customer Surveys

Improve Customer Satisfaction with Measurable Precision

Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more.

Mindshare Features

• Real-time feedback
• Phone or web collection
• Integrated reporting (EFM)
• Multiple hierarchies & distribution
• Robust analytics
• Innovative technology: alerts, dashboards, inbox, tagging,
  drill-downs, key drivers, call-backs, etc.
• Immediate survey changes
• Local accountability
• Customer recovery tools
• Professional account team
• Urgency and responsiveness
• Quarterly reviews
• Real-time data transfer
• Cost effective (no pricing tricks)
• Perpetual upgrades

Whether you have 10 locations or 10,000, Mindshare will help you make each unit more profitable and efficient. Our powerful online reporting goes beyond data collection, incorporating features such as instant alerts, customer messages, call back requests, and local management accountability. With Mindshare you will be able to:

• Monitor customer experiences based on specific objectives
• Capture the voice of the customer with verbatim voice or text comments
• Uncover problems unit-by-unit, employee-by-employee
• Share best practices between employees and locations
• Address issues instantly rather than waiting for delayed research results
• Generate service quality reports at all company levels
• Track customer feedback per location and even per employee
• Use triggered alerts to recover customers before they permanently defect
• Hold local managers accountable for follow-up and closure

Mindshare serves clients in over 25 industries in more than 106 countries